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Privacy Policy

Turnstone Group Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect personal information provided through this website. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are

Turnstone Group Ltd is a property development, investment and management company.

For the purposes of data protection law, Turnstone Group Ltd is the controller of any personal information that you provide to us through this website.

What information we collect

We may collect personal information that you choose to provide to us, including:

  • your name
  • your email address
  • your telephone number
  • your address
  • the name of your business or organisation
  • any information included in an enquiry or message sent to us through the website

We may also collect limited technical information about your use of the website, such as your IP address, browser type, device information and pages visited, where this is collected through cookies or similar technologies.

How we collect information

We collect personal information when you:

  • contact us through the website
  • send us an email
  • submit an enquiry
  • otherwise provide information to us directly

How we use your information

We may use your personal information to:

  • respond to enquiries
  • communicate with you about property, development,
  • investment or management matters
  • manage our business relationship with you
  • keep appropriate records
  • maintain the security and operation of our website comply with legal, regulatory or professional obligations

Our lawful basis for using your information

We will only use your personal information where we have a lawful basis for doing so. Depending on the circumstances, this may include:

where it is necessary for our legitimate business interests where it is necessary to take steps before entering into a contract or to perform a contract where it is necessary to comply with a legal obligation where you have given consent, for example where consent is required for certain cookies or marketing communications

Marketing

We will not send you marketing emails unless we are legally permitted to do so. Where consent is required, we will only send marketing communications if you have given that consent.

You can ask us to stop sending marketing communications at any time.

Sharing your information

We will not sell your personal information. We may share your information with professional advisers, consultants, contractors, managing agents, IT providers, website providers or other third parties where this is necessary for the operation of our business, the management of our property interests, or to respond to your enquiry.

We may also share information where required by law, regulation, court order or a public authority.

How long we keep your information

We will keep your personal information only for as long as reasonably necessary for the purpose for which it was collected, including for legal, accounting, reporting or business record purposes.

Security

We take reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse or disclosure.

International transfers

We do not intend to transfer your personal information outside the UK unless appropriate safeguards are in place or the transfer is otherwise permitted under data protection law.

Cookies

This website may use cookies or similar technologies. Cookies are small files placed on your device which help the website function, improve user experience, or provide information about how the website is used.

Some cookies may be necessary for the website to work properly. Other cookies, such as analytics or marketing cookies, will only be used where the required consent has been obtained.

You can control cookies through your browser settings. If a cookie banner is used on this website, you can also manage your preferences through that banner.

Your rights

Under data protection law, you may have the right to:

  • request access to the personal information we hold about you
  • ask us to correct inaccurate or incomplete information
  • ask us to delete your personal information
  • ask us to restrict how we use your information
  • object to our use of your information
  • request that your information is transferred to another organisation
  • withdraw consent, where we rely on consent to use your information

These rights do not apply in all circumstances. If you wish to exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the contact form.

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.